Frequently asked questions (FAQ)

How long does it take for me to receive my order?

All catalogs and manuals are printable PDF file without any protection (basically with bookmarks for your convenience).
Some manuals from order are uploaded after payment (PDF or ZIP file). The link(s) will be send to you and you can download these files.
Please keep in mind that even if your file is ready, it takes some time to download it and send you a link. Also consider the time difference. In short, be a little patient.
Sometimes (very rear) the site is out of order short time. Of cause in this case you cannot download the files. We solve the problem within 0,5-4 hours. Nobody complains of this reason for many years.

What is your return and exchange policy?

Please Read our Return Policy

04. Can I pay by credit card to you directly?

Yes, You can because we are using “Paddle” A secure payment gateway.